okpok's Privacy Policy

1. Introduction & Scope

okpok ("we", "us", or "the platform") operates a safe, transparent, and reliable online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") describes how okpok collects, processes, stores, and discloses your personal information.

By using okpok's services through our website, mobile interface, or any other channel, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please stop using the service and contact us.

This Policy applies to all registered and unregistered users who access any page of okpok from any device or browser.

2. Information We Collect

okpok collects the following types of information to ensure a fair, safe, and personalized service for you:

2.1 Personal Identity Information

• Full name and date of birth (for age verification)
• Email address and contact number
• Residential address
• National ID (NID) or passport number (for identity verification)

2.2 Financial Information

• Transaction details via bKash, Nagad, Rocket, or bank transfer
• Deposit and withdrawal history
• Mobile wallet number (partial, masked for security)

2.3 Technical and Usage Information

• IP address and device identifiers
• Browser type, operating system, and screen resolution
• Pages visited, session duration, and click patterns
• Data collected from cookies and similar tracking technologies

2.4 Communication Information

If you contact our support team via live chat or email, those conversations may be stored for service quality improvement and dispute resolution.

3. How Information Is Collected

okpok collects information in the following ways:

• Directly provided information: Information you provide when registering an account, completing a verification form, or contacting support.
• Automatic collection: When you access our platform, information is collected automatically through server logs, cookies, and analytics tools.
• Payment processing: Relevant financial information is received when transactions are completed via bKash, Nagad, Rocket, and bank transfer.
• Third-party sources: In some cases, information may be received from trusted third parties for fraud prevention and identity verification purposes.

4. Purpose of Data Use

okpok uses your information only for specific, clear, and legitimate purposes. These purposes are described in detail below:

4.1 Service Operation and Improvement

• Account creation, identity verification, and access control
• Keeping gaming and betting services running
• Processing deposits and withdrawals
• Managing bonuses and promotional offers
• Identifying and resolving platform errors

4.2 Security and Compliance

• Preventing fraud, money laundering, and other improper activities
• Ensuring account security and blocking unauthorized access
• Enforcing responsible gaming policies
• Age verification (confirming 21+)

4.3 Communication and Support

• Sending important notifications related to transactions and accounts
• Providing 24/7 live chat and email support
• Informing users about policy changes

4.4 Analytics and Personalization

• Customizing services according to your preferences
• Improving the platform's user experience
• Analyzing overall usage patterns

5. Disclosure and Sharing of Information

okpok does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service providers: With trusted partners for payment processing (bKash, Nagad, Rocket, banks), technology infrastructure, and fraud prevention services, who operate under strict confidentiality agreements.
• Legal obligations: When required to comply with lawful requests from competent authorities, court orders, or applicable laws.
• Business transfers: In the event of a merger, acquisition, or asset sale — you will be notified in advance in such circumstances.
• Protective measures: Where reasonably necessary to protect the rights, property, or safety of okpok, its users, or the public.

Outside the circumstances listed above, no information will be disclosed to any third party without your explicit consent.

6. Cookies and Tracking Technologies

Cookies and similar technologies are used on the okpok platform. Cookies are small text files stored on your device that help make our platform more functional and personalized.

Types of Cookies

• Essential cookies: For maintaining login sessions and ensuring security. Without these, the platform will not function properly.
• Functional cookies: To remember your language preferences and account settings.
• Analytics cookies: To understand overall usage patterns, which helps us improve our service. These cookies do not identify any individual user.

You can control or reject cookies by changing your browser settings. Please note that rejecting certain cookies may limit some functionality of the platform.

7. Data Security Measures

okpok applies industry-standard technical and organizational measures to keep your personal information secure:

• SSL encryption: All data exchanged between your browser and our servers is protected by SSL/TLS technology.
• Access control: Only authorized personnel can access your information, and only within the necessary limits.
• Regular audits: Regular security assessments are conducted to identify and address system vulnerabilities.
• Data minimization: No information is collected beyond what is needed to provide the service.
• Secure payments: All financial transactions are processed through encrypted channels.

However, no method of transmitting or storing data over the internet is 100% secure. We make every effort to protect your information, but complete security cannot be guaranteed. If you suspect a security breach, please contact us immediately.

8. Data Retention Period

okpok retains your personal information only for as long as necessary. The retention period depends on the following factors:

• Account information — for the entire duration the account remains active.
• Financial transaction records — for the period required to meet legal obligations.
• Cookie and session data — when the session ends or after a set expiry period.
• Support communication records — for the period required to review service quality.

Even after an account is closed, some information may be retained for a defined period for fraud prevention, dispute resolution, and compliance with legal obligations.

9. User Rights

okpok recognizes and supports the following rights regarding your information:

9.1 Right of Access

You may request a copy of your personal information held by us at any time.

9.2 Right to Rectification

If the information stored in your account is incorrect or incomplete, contact our support team to request a correction.

9.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this request may not be fully fulfilled where there are legal obligations or ongoing disputes.

9.4 Right to Object to Processing

You may withdraw your consent to marketing communications at any time.

9.5 How to Exercise Your Rights

To exercise any of the above rights, write to us at: [email protected] — or contact us via live chat. We will make every effort to respond to your request within a reasonable time.

10. Protection of Minors

okpok's services are for users aged 21 and above only. We do not knowingly collect or process personal information from minors. An age verification process is completed at the time of account registration.

If we are informed that any minor's information is stored with us, we will immediately delete that information and close the associated account.

11. Third-Party Links and Services

The okpok platform may contain links to third-party websites or services. These third parties have their own privacy policies, for which okpok is not responsible. We encourage you to read the privacy policies of these external services.

12. International Data Transfers

In some cases, your information may be processed or stored on servers outside your location. For such transfers, we ensure that appropriate safeguards are in place to protect the data and that it is handled in a manner consistent with this Policy.

13. Changes to This Policy

okpok reserves the right to amend this Privacy Policy as needed. If any significant changes are made, you will be notified in the following ways:

• By displaying a clear notice on the platform
• By sending a notification to your registered email
• By updating the "Last updated" date at the top of this page

Continued use of the service after any changes will be considered acceptance of the revised Policy. The latest version of the Policy will always be available on this page.

14. Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live chat: Available 24/7 in Bengali and English

We will review and resolve your complaint as promptly and professionally as possible. Our goal is to treat every user's privacy concern with the attention it deserves.